Conference Registration Coordinator

Are you a master of people and processes? Can you de-escalate a difficult customer as easily as you can solve an issue with a database? Consider joining us at Kesselman-Jones, a communication firm specializing in conference and event management. We’re a team of hard-working event pros who are passionate about bringing the best to our non-profit and government clients. Your job will be to handle our most important asset, our event attendees, both online and in-person. Once events go live again, this position will as well, so ultimately, it is not remote! It IS full-time. If you are interested in events as a career, this is an awesome entry into the industry.

Responsibilities and Duties

1) Oversee Event Registrations

· Define registration system architecture and establish registration policies and procedures
· Develop and implement pre-, during and post-event attendee communication plan
· Build, test, and launch an online registration system
· Monitor registration activity and data, auditing records for veracity and completeness
· Generate reports for internal and external purposes
· Provide live and electronic customer service
· Supervise preparation of attendee materials including name badge production, session ticketing, registration packets, etc.
· Coordinate scholarship/work-study programs including housing, transportation, reimbursements when required
· Supervise on-site registration area including collecting fees, managing volunteers, ensuring policies and procedures are followed, problem-solving, and providing customer service
· Facilitate move-in/move out of event supplies, managing inventory, packaging, and labeling
· Reconcile registration income

2) Apply for and Process Continuing Education Credits

· Develop and implement a plan for attendee tracking and certificate distribution in accordance with accrediting board(s) policies
· Create materials and implementation guidance
· Audit policies and procedures to ensure compliance
· Prepare and submit post-event documentation
· Maintain archives

3) Staffing & Volunteer Services

· With project coordinator, define event staffing needs, create job descriptions
· Coordinate scheduling
· Communicate roles and responsibilities
· Manage databases
· Create guidance documentation
· Develop and implement a training and recognition program

4) Other

· Research, procure and implement event technology as related to registration
· Support event team as needed
· Special projects as assigned

Qualifications and Skills

You might be a good fit for this position if you …

  • Have strong project management experience with proven proficiency in overseeing and handling the prioritization of multiple tasks and deadlines
  • Can manage multiple tasks and projects at a time
  • Have customer service experience and knowledge of customer service strategies
  • Demonstrate exceptional organizational skills and attention to detail
  • Can work independently but is also comfortable in a team-oriented setting
  • Are eager to identify administrative/procedural challenges and implement solutions
  • Have excellent written communication skill
  • Have the ability to learn and implement new technologies quickly
  • Have experience with training, managing, and motivating volunteers or others
  • Are proficient with Microsoft Office Suite (includes Outlook, Word, and Excel)

You might be a GREAT fit for this position if you …

  • Have knowledge of event registration systems (Aventri, Cvent, Eventbrite,)
  • Have dabbled in Html/CCS, WordPress
  • Have used online task management software (Asana/ a plus
  • Have a passion for working in the community with a willingness to serve

This isn’t the right position for you if you …

  • Are not comfortable learning new technology
  • Do not enjoy taking a project and running with it
  • Are intimidated by spreadsheets
  • Don’t know the difference between writing a text vs an email
  • Can’t have three people asking you questions at the same time
  • Didn’t feel the need to proofread this job description as you were reading it


  • Bachelor’s degree required
  • Ability to travel and work in the evening and on weekends if required
  • At least 3 years of work experience that can be demonstrated to be applicable to the requirements listed above
  • Type 50 WPM
  • Ability to lift and carry 40 pounds


· Competitive salary and health insurance


Send cover letter, resume to Kesselman-Jones, Inc. at, or apply through

Job Type: Full-time

Pay: $16.00 – $19.00 per hour